**Virtual Assistant – Guest Services & Operations**
**Company:** Lila Luxury Stays
**Location:** Remote
**Industry:** Short-Term Rentals / Hospitality
**Training:** Provided
**Join the Lila Luxury Stays Team **
Lila Luxury Stays is looking for a **reliable, resourceful, and solutions-focused Virtual Assistant** to join our growing short-term rental operations team.
This is **not just a messaging position.** You’ll help manage the day-to-day operations behind our guest stays, working with guests, cleaners, vendors, and our internal team.
**What You’ll Do**
* Respond to guest messages and provide excellent customer service
* Monitor reservations, arrivals, and departures
* Coordinate cleaners and property turnovers
* Troubleshoot guest, access, Wi-Fi, parking, maintenance, and property issues
* Follow up on open issues until they are resolved
* Update internal trackers and complete daily operational tasks
* Communicate important information during shift handoffs
* Use our Knowledge Database and SOPs to find answers and make decisions
* Escalate emergencies or situations requiring management
* Assist with other hospitality and administrative tasks as assigned
We use platforms such as **Hospitable, Airbnb, Turno, QUO, Gmail, Google Drive, and internal company systems.** Training is provided.
**Who We’re Looking For**
You may be a great fit if you:
✓ Have strong written and spoken English
✓ Are dependable and punctual
✓ Have excellent customer-service skills
✓ Are comfortable learning new technology
✓ Can work independently
✓ Pay attention to details
✓ Stay calm when problems happen
✓ Know how to research an answer before asking for help
✓ Take ownership and follow through until a task is completed
Previous Airbnb, hospitality, property-management, customer-service, or VA experience is a plus but **not required for the right candidate.**
You’ll need a reliable computer, stable high-speed internet, and a professional remote workspace.
**Our Standard**
**Don’t just complete the task — own the outcome.**
We’re looking for people who think:
**“Let me figure this out.”**
Not people who need to be told every next step.
** HOW TO APPLY**
**Please send us a short video introducing yourself and answering these 4 questions:**
**1\. Tell us about yourself and your previous work experience.**
**2\. A guest messages you saying they can’t get into their Airbnb and they’re becoming upset. You don’t immediately know what’s wrong. Walk us through exactly what you would do.**
**3\. Tell us about a time you were given a problem you didn’t know how to solve. How did you figure it out?**
**4\. Why do you think you would be a good fit for Lila Luxury Stays?**
We’re paying attention to your communication skills, thought process, personality, professionalism, and ability to solve problems.
**Please include your resume, availability, and time zone with your video submission.**
If you’re dependable, teachable, comfortable with technology, and enjoy figuring things out, we’d love to hear from you.
**Lila Luxury Stays**
_Great stays start with a great team._
...IS IT TIME FOR A CAREER CHANGE? INDEPENDENT INSURANCE CLAIMS ADJUSTERS NEEDED NOW! Are you ready to embark on a dynamic and in-demand career as an Independent Insurance Claims Adjuster? This is your chance to join a thriving industry with endless opportunities for...
DescriptionBuild Your Future with a Trusted Chiropractic Practice!Join a long-standing, reputable chiropractic office where your expertise truly makes a difference. Our client is seeking an experienced Back Office Medical Coder/Biller who can also serve as the friendly...
...Live-In Caregiver Sylvania, Ohio Pay: $150$170 per day, depending on experience Live-In Position | Bi-Weekly Pay | Immediate Start Caring Senior Service is hiring an experienced Caregiver, CNA, HHA, or PCA for a live-in position in Sylvania, Ohio...
...technology and build a more sustainable, more inclusive world. Job Description Support requirement gathering and documentation for Pega implementations in Banking, Capital Markets, and Insurance. Assist in creating user stories, process flows, and functional...
...Housekeeping Assistant Sumter Health & Rehabilitation | York, AL Help Create a Clean, Comfortable Home for Our Residents Sumter Health & Rehabilitation is seeking a dependable and hardworking Housekeeping Assistant to join our team. This position plays an important...