We're a New York City home-cleaning company looking for one reliable remote Customer Service & Dispatch specialist. You'll be the person who keeps our day running: answering customer calls and messages, scheduling and assigning our cleaners, making warm after-service follow-up calls, and handling the occasional complaint with calm, good energy.
This is a long-term role for someone organized, warm on the phone, and genuinely good with people. You'll work alongside one other dispatcher — you cover their days off, they cover yours.
**Schedule:** Rotating — 3 days on, 3 days off. Your shift is 8:00 AM to 8:00 PM US Eastern Time. You will always know your schedule 2+ weeks in advance.
**Pay:** $175/week base, paid weekly via Wise, plus performance bonuses of up to ~$150/month for hitting clear quality targets (we'll show you exactly how each one works), plus a quarterly bonus. Around $900/month at target, with a base review at 90 days.
**You need:**
**•** Fluent, natural English with at most a light accent — comfortable on the phone with US customers
**•** Prior customer-service experience (phone/chat); scheduling, dispatch, or CRM experience is a big plus
**•** Reliable internet with a backup plan (mobile hotspot or similar) — dropped connections mid-shift are a real problem
**•** A quiet space to work without disruption
**•** Organized, calm under pressure, and dependable
**To apply:** Send a 30-second voice recording telling us: (1) a bit about yourself, (2) your customer-service/dispatch experience, and (3) your internet setup. Applications without a voice recording will not be reviewed — we need to hear how you sound on the phone.
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